OBJECTIVE:

EXPERIENCE:

11/2007 - 9/2009

Industry: Telecommunications Services

Database Administrator

Support several financial tracking system databases. Continiously building new database systems as well as maintaining current systems

Designed, administered and monitord a financial tracking system database using MS Access, SQL, VBA, Rumba and MS Excel ·         Administerd custom oracle database including maintenance and data migration Populated weekly & monthly detail reports via MS Access, Microsoft Excel and SQL  Managed and support several e-Rate Accounts averaging $15 M Supported over 1500 schools and libraries totaling revenue of  over $120M Authored and executed advanced queries to calculate and summarize costs and payments for participating e-rate clients such as schools and libraries, etc. Monitored outstanding balance, unpaid grants, and daily contacts with various schools and libraries

3/2005 - 6/2007

Industry: Computer Hardware

Field Agent

• Assist customers with daily inquiries• Provide Local Area Network support to small businesses, including wiring and setup• Troubleshoot Network related issues, including wiring, connectivity and routers• Repair and upgrade PCs, Servers, network devices, data/phone jack installation• Provide computer training and PC support

2/2002 - 11/2004

Industry: Banking

Customer Service Representative

• Assist customers with daily transactions. (i.e., deposits, withdrawal, transfers, balance inquiries, etc.,)• Other duties include daily ATM Vault balancing/ATM maintenance, daily cash vault balancing• Assist with daily phone customer service, product offers and sales referrals

7/1997 - 9/2000

Network Technician & SQL/LAN Administra

Administered and monitored daily backups of over 25 production servers, using Computer Associates Arcserve software, SQL servers, from databases, and SQL jobs to database securityWorked on Windows NT Server and implemented BOSS II application rolloutsDeployed and assisted in deploying over three dozen Windows NT servers, currently in production Built Local Area Network, worked with HP & IBM servers, and client configurations including Windows NT Workstations and Windows 95/98Installed and configured network topologies, DHCP, Windows NT, Windows 95/98/00, Windows 2000 Enterprise Server, Windows NT Workstation, Windows 2000 Professional, and O/S2 WrapBuilt and upgraded production servers/PC. Served as troubleshooter. Handled testing and service callsWorked with SCSI devices, IDE devices, PCI devices, Network Interface cards, I/0 cards, and modems

5/1997 - 6/1998

Financial/Billing Analyst

Updated and finalized monthly reports using primarily Peoplesoft Financial, Crystal Report, and MS ExcelDesigned, Maintained, and administered a billing and tracking system database using MS Access, SQL Base, Peoplesoft, and MS ExcelMonitored outstanding balance, unbilled charges, proposed budget plan ,and daily contacts with different levels of management and major clients, including IBM

6/1995 - 6/1997

Professional Development/Practice Management

Updated and finalized monthly detail reports via Lotus spreadsheets and Microsoft ExcelBuilt and ran several macros to calculate and summarize costs and spending for the IBM Consulting GroupRan an on-line worldwide monthly report via Profs/SCMgr to accrue overall revenue for the IBM’s oversea operationMonitored Profs Identification, processed request, and answered inquiriesCoordinated several Multi-client project

EDUCATION:

1/1993 - 8/1996

Bachelor's Degree

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